87jl Frequently Asked Questions
Everything you need to know about 87jl—from account setup and payments to games, bonuses, and responsible gaming.
Welcome to the 87jl FAQ page! Here you'll find detailed answers to the most common questions about our platform. Whether you're a new player looking to get started or an existing member needing help with deposits, withdrawals, games, or bonuses, we've organized everything into easy-to-navigate categories below. Can't find what you're looking for? Our 24/7 customer support team is always ready to assist you.
Category 01
Account & Registration
How do I create an account on 87jl?
Creating an account on 87jl is simple. Click the 'Register' or 'Sign Up' button on the homepage, fill in your personal details including full name, mobile number, email address, and create a secure password. You must be 21 years or older and a resident of the Philippines. After registration, verify your email and mobile number, then submit a valid government-issued ID (passport, driver's license, or national ID) for KYC verification before you can deposit and play.
What documents do I need for KYC verification on 87jl?
For KYC verification, 87jl requires one valid government-issued photo ID such as a Philippine passport, driver's license, or national ID card. The ID must clearly show your full name, date of birth, photo, and expiration date. You may also be asked to provide a selfie holding your ID and a proof of address document such as a utility bill or bank statement issued within the last 3 months. KYC approval typically takes 24-48 hours.
I forgot my 87jl password. How do I reset it?
If you forgot your password, go to the 87jl login page and click 'Forgot Password'. Enter the email address or mobile number linked to your account. You'll receive a password reset link via email or SMS. Click the link and follow the instructions to create a new password. If you don't receive the reset link within 10 minutes, check your spam folder or contact 87jl customer support for assistance.
Can I have multiple accounts on 87jl?
No, 87jl strictly prohibits multiple accounts per person. Each player is allowed only one account. Creating multiple accounts violates our Terms & Conditions and may result in permanent suspension of all accounts and forfeiture of any winnings or balances. If you already have an account and accidentally created a second one, contact support immediately to resolve the issue before depositing or playing.
How do I close my 87jl account?
To close your 87jl account, contact customer support via live chat or email at [email protected] and request account closure. Provide your registered email address and reason for closure. Withdraw any remaining balance before closing, as funds cannot be recovered after closure. For responsible gaming purposes, you can also request self-exclusion for 6 months to 5 years, which permanently blocks access during the exclusion period.
Category 02
Deposits & Withdrawals
What is the minimum deposit amount on 87jl?
The minimum deposit amount on 87jl is ₱100 for most payment methods including GCash, Maya (formerly PayMaya), and bank transfers. This low minimum makes it accessible for casual players who want to try games without committing large amounts. Maximum deposit limits vary by payment method and account verification level. Once deposited, funds are instantly credited to your 87jl account and ready to use.
How long does a GCash deposit take on 87jl?
GCash deposits on 87jl are processed instantly in most cases. After you confirm the payment in your GCash app, funds typically appear in your 87jl account within 1-3 minutes. During peak hours or system maintenance, processing may take up to 15 minutes. If your deposit hasn't arrived after 30 minutes, contact 87jl support with your GCash reference number for immediate assistance.
Does 87jl accept Maya (PayMaya) deposits?
Yes, 87jl accepts deposits via Maya (formerly known as PayMaya). Maya is one of the fastest and most convenient payment methods available to Filipino players. Simply select Maya as your deposit method, enter the amount you wish to deposit (minimum ₱100), and complete the payment in your Maya app. Deposits are instant and there are no additional fees charged by 87jl for Maya transactions.
Can I deposit using BPI or BDO bank transfer?
Yes, 87jl accepts bank transfers from major Philippine banks including BPI, BDO, Metrobank, UnionBank, and others. To deposit via bank transfer, log in to your 87jl account, select 'Bank Transfer' as your deposit method, and follow the instructions to transfer funds to the provided bank account. Bank transfers may take 15 minutes to 2 hours to reflect in your account depending on your bank's processing time.
Are there any deposit fees on 87jl?
87jl does not charge any fees for deposits made via GCash, Maya, or bank transfers. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. For example, GCash charges a small convenience fee for cash-in transactions. Check with your payment provider for their fee structure. All deposit amounts shown in your 87jl account are the net amounts after any provider fees.
What is the minimum withdrawal amount on 87jl?
The minimum withdrawal amount on 87jl is ₱300 for GCash and Maya, and ₱500 for bank transfers. Maximum withdrawal limits depend on your account verification level and withdrawal method. VIP players may have higher limits. Before your first withdrawal, ensure your account is fully verified with KYC documents to avoid delays. All withdrawal requests must meet the wagering requirements if you claimed any bonuses.
How fast are 87jl withdrawals processed?
87jl processes most withdrawal requests within 24 hours for verified accounts. GCash and Maya withdrawals are typically approved and credited within 2-6 hours during business hours. Bank transfers may take 24-48 hours depending on your bank. First-time withdrawals may require additional verification and take up to 72 hours. To speed up processing, ensure your account is fully verified and all wagering requirements are met.
Why is my 87jl withdrawal delayed?
Withdrawal delays on 87jl can occur for several reasons: incomplete KYC verification, pending bonus wagering requirements, first-time withdrawal requiring additional security checks, high withdrawal volume during peak periods, or suspicious activity requiring manual review. Check your account status and email for any verification requests. If your withdrawal is delayed beyond the stated timeframe, contact 87jl support with your withdrawal reference number for an update.
Are there withdrawal fees on 87jl?
87jl does not charge withdrawal fees for the first 3 withdrawals per month. After that, a small processing fee may apply depending on your withdrawal method and amount. GCash and Maya withdrawals have lower fees compared to bank transfers. VIP members enjoy unlimited fee-free withdrawals. Your payment provider may also charge their own receiving fees, which are beyond 87jl's control.
Category 03
Games & Gameplay
What games are available on 87jl?
87jl offers a wide variety of games including JILI slots (Fortune Gems, Super Ace, Golden Empire), live casino games (baccarat, blackjack, roulette with real dealers), sports betting (basketball, football, including PBA and international leagues), fishing games, color game, and bingo. All games are mobile-optimized and use certified Random Number Generators (RNG) to ensure fair play. New games are added regularly to keep the selection fresh.
Are JILI slots fair on 87jl?
Yes, all JILI slots on 87jl use certified Random Number Generator (RNG) technology to ensure every spin is completely random and fair. JILI is a licensed and audited game provider with transparent RTP (Return to Player) rates displayed for each game. 87jl operates under PAGCOR regulations and undergoes regular third-party audits to verify game fairness. You can view the RTP percentage for any JILI slot in the game information section.
Can I play 87jl games on my mobile phone?
Yes, 87jl is fully optimized for mobile play on both Android and iOS devices. You don't need to download an app—simply visit 87jl.cam on your mobile browser (Chrome, Safari, Firefox) and log in to access all games, deposits, withdrawals, and account features. The mobile interface is responsive and touch-friendly, making it easy to play slots, live casino, and sports betting on the go with your smartphone or tablet.
What is RTP and where can I find it for 87jl games?
RTP (Return to Player) is the percentage of total bets a game returns to players over time. For example, a 96% RTP means the game pays back ₱96 for every ₱100 wagered on average. On 87jl, you can find RTP information by clicking the 'i' or information icon within each game, or by checking the game description in the lobby. JILI slots typically have RTPs ranging from 94% to 98%.
Does 87jl offer live dealer games?
Yes, 87jl features a full live casino section with real dealers streaming in HD quality. Play live baccarat, blackjack, roulette, and other table games with professional dealers in real-time. Live games run 24/7 and offer multiple betting tables with different stake levels to suit all budgets. The live casino is available on both desktop and mobile, providing an authentic casino experience from the comfort of your home.
Category 04
Bonuses & Promotions
What is the 87jl welcome bonus?
87jl offers a generous welcome bonus for new players, typically a 100% match bonus on your first deposit up to ₱5,000. For example, if you deposit ₱1,000, you'll receive an additional ₱1,000 bonus, giving you ₱2,000 to play with. The welcome bonus is subject to wagering requirements (usually 20x-30x) before you can withdraw winnings. Check the promotions page for current offers, as bonus amounts and terms may vary.
How do wagering requirements work on 87jl?
Wagering requirements specify how many times you must bet the bonus amount before you can withdraw winnings. For example, a ₱1,000 bonus with 25x wagering requires ₱25,000 in total bets (₱1,000 × 25). Bets on different games contribute differently: slots usually count 100%, while table games may count 10-20%. You can track your wagering progress in your account dashboard. Wagering requirements must be completed within 30 days.
Does 87jl have a loyalty or VIP program?
Yes, 87jl has a multi-tier VIP loyalty program that rewards regular players with exclusive benefits. As you play and wager, you earn loyalty points that move you up through Bronze, Silver, Gold, Platinum, and Diamond VIP levels. Benefits include higher withdrawal limits, faster withdrawals, dedicated VIP account managers, birthday bonuses, cashback on losses, and invitations to special promotions. The more you play, the more rewards you unlock.
Are there free spins available on 87jl?
Yes, 87jl regularly offers free spins promotions on selected JILI slots and other popular games. New players may receive free spins as part of the welcome package, and existing players can claim free spins through daily promotions, tournaments, or VIP rewards. Free spins winnings are usually subject to wagering requirements before withdrawal. Check the promotions page daily for the latest free spins offers and claim them before they expire.
Can I cancel a bonus on 87jl?
Yes, you can cancel an active bonus at any time by going to your account dashboard, selecting 'Active Bonuses', and clicking 'Cancel Bonus'. However, canceling a bonus will forfeit both the bonus amount and any winnings generated while the bonus was active. Only your original deposit will remain in your account. If you're close to completing wagering requirements, it's usually better to finish them rather than cancel.
Category 05
Safety & Responsible Gaming
Is 87jl licensed and legal in the Philippines?
Yes, 87jl operates in compliance with Philippine gaming regulations and is authorized to offer online gaming services to Filipino players. The platform follows PAGCOR (Philippine Amusement and Gaming Corporation) guidelines for responsible gaming, fair play, and player protection. All games are provided by licensed and certified suppliers. 87jl uses SSL encryption to protect your personal and financial data, and undergoes regular security audits.
What is the minimum age to play on 87jl?
You must be 21 years of age or older to create an account and play on 87jl. This is strictly enforced through KYC verification using government-issued IDs. Anyone found to be underage will have their account immediately suspended and all funds forfeited. 87jl takes underage gambling prevention seriously and implements robust age verification checks to protect minors from accessing gambling services.
Does 87jl offer responsible gaming tools?
Yes, 87jl provides comprehensive responsible gaming tools including deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to 5 years). You can set these limits in your account settings under 'Responsible Gaming'. 87jl also provides links to problem gambling support resources such as PAGCOR's responsible gaming hotline and the National Center for Mental Health crisis line.
How do I set deposit limits on my 87jl account?
To set deposit limits on 87jl, log in to your account, go to 'Account Settings', then select 'Responsible Gaming'. Choose 'Deposit Limits' and set your desired daily, weekly, or monthly limit. Limit decreases take effect immediately, while limit increases require a 24-hour waiting period for your protection. Once a limit is reached, you cannot deposit more until the next period begins. These limits help you stay in control of your spending.
Where can I get help for gambling problems in the Philippines?
If you're experiencing gambling problems, help is available. Contact the NCMH (National Center for Mental Health) Crisis Hotline at 0917-899-USAP (8727) or the Hopeline at (02) 804-HOPE (4673), both available 24/7. PAGCOR also provides responsible gaming resources and referrals to counseling services. Gamblers Anonymous Philippines offers peer support meetings in Metro Manila and other cities. 87jl's customer support can also guide you through self-exclusion options.
Is my personal information safe on 87jl?
Yes, 87jl uses industry-standard 256-bit SSL encryption to protect all personal and financial data transmitted between your device and our servers. We follow strict data protection protocols in compliance with Philippine privacy laws and international standards. Your information is never shared with third parties without your consent, except as required by law. 87jl undergoes regular security audits and employs advanced fraud detection systems to keep your account safe.
How do I contact 87jl customer support?
You can contact 87jl customer support 24/7 via live chat on the website (click the chat icon in the bottom right corner), or by email at [email protected]. Live chat provides the fastest response, usually within 2-5 minutes. For non-urgent inquiries, email support typically responds within 12-24 hours. Support staff are Filipino-speaking and can assist with account issues, deposits, withdrawals, bonuses, technical problems, and responsible gaming tools.
Quick Help
Need More Assistance?
Our support team is available 24/7 to help with any questions not covered here.
Live Chat
Instant support available 24/7. Average response time: 2-5 minutes.
Email Support
[email protected]
Response within 12-24 hours.
Account Security
SSL encrypted, PAGCOR compliant, secure data protection.
Responsible Gaming
Self-exclusion, deposit limits, and support resources available.
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